home        alchetec       why       services       resources       case studies      contact

customer benefits       service segments       service plans       how it works


Service Plans

Alchetec offers a flexible suite of IT services featuring desktop and server management, network and system administration, and end-user support. Our monthly Service Plans, On-Demand Services and special projects are all priced so that small and mid-sized organizations can leverage an enterprise-class, integrated, proactive management platform.

Choose the service level that best fits your needs, and contact us to discuss how Alchetec will keep your system up and running at an affordable fixed monthly fee.
Desktop TecMonitor™ TecMonitor +™ TecAssist™ TecComplete™
Spyware detection
& removal
Anti-virus checks
& scanning
Temporary file deletion
& machine cleaning
Patch
management
PC back-up &
monitoring of backup 		 
Non-critical
service requests 		 
End user help desk    
On-site visit *      

 
Servers TecMonitor™ TecMonitor +™ TecAssist™ TecComplete™
24/7 monitoring
Basic fixes
Event log
monitoring
Back-up log
checks
Anti-virus log
check
Server availability
monitoring
Monitor network devices
and services
Basic response
time monitoring
Monitoring custom
performance parameters
Server health check
and analysis of key trends
Patch assessment &
management		  
Service pack
updates		  
Log maintenance
(both OS & Exchange)		  
Virus definition &
prevention		  
Server tuning &
cleaning 		 
Low priority
services		  
Server and application
help desk		    
On-site visit *      

* Travel charge may apply.